AI Evals

Evals are the unit tests of AI systems. You define a labeled dataset and scoring functions (exact match, rubric grading, LLM-as-judge) and run them on every change — so you catch regressions when swapping models, tweaking prompts or upgrading a tool.

Before promoting a new system prompt, a team runs 200 saved customer questions through both the old and new prompt and compares helpfulness, accuracy and refusal rates side by side.