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Use Cases/ecommerce-support-automation
Use Case

E-commerce Brand Automates 70% of Support Tickets

A DTC brand deployed a RAG support agent over policies, FAQs, and order data.

Situation
Holiday-season ticket volume tripled and the 4-person support team was drowning in repeat order-status and policy questions.
Tools Used
Workflow Applied
Outcome
70% of incoming tickets fully resolved by the agent; CSAT held steady at 4.7/5 while the team scaled support without new hires.